GENERAL TERMS AND CONDITIONS OF SALE AND SOFTWARE LICENSE (“Conditions of Sale”)

1. Initial Provisions

1.1 The Products (equipment, service, and software) offered on the quotation are supplied by Heartstream Australia Pty Ltd (ABN 686 825 007) Ltd (“Heartstream”) and purchased by the purchasing entity stated in the quotation (“Customer”) in accordance with these Conditions of Sale and the quotation (Contract). Where there is an existing written and executed agreement between the Customer and Heartstream referred to in the quotation, the existing agreement will prevail to the extent there is a conflict or inconsistency between this Contract and the existing agreement.
1.2 The purchase prices set out on the quotation are net of all taxes. All taxes on the Products will be borne by the Customer.

2. Quotation, Order and Payment

2.1 Any quotation on the Products will be open for acceptance within the period indicated therein and may be amended or revoked by Heartstream prior to Customer’s acceptance. Any purchase orders shall be subject to Heartstream’s confirmation in writing. Any terms and conditions set forth on the Customer’s purchase order or otherwise issued by the Customer shall not apply to the Products. If no period is stated in the quotation, the quotation will be open for acceptance within sixty (60) days after the date of the quotation. The quotation may be amended or revoked by Heartstream prior to Customer’s acceptance. Only the quotation with the latest date may be accepted. An updated or revised Heartstream quotation revokes all previous Heartstream quotations in their entirety.
2.2 The prices and payment terms are set out on the quotation. Orders are subject to Heartstream’s ongoing credit review and approval.
The Customer shall pay Heartstream as per the payment milestones set out in the Billing Plan in the quotation, unless Heartstream and the Customer have agreed to vary the milestones in writing. Unless otherwise specified in this Contract, the Customer shall pay invoices within thirty (30) days from the date of the invoice. Heartstream does not accept payment by AMEX, Diners or cheques.
For each item, the Billing Plan “X/Y/Z” are defined as follows:
X is the percentage invoiced upon the Customer’s acceptance by signing the quotation or upon Heartstream’s acceptance of Customer’s purchase order (as applicable);
Y is the percentage invoiced upon Heartstream being ready to deliver the Product (notwithstanding the order may be delivered over multiple deliveries or that the Customer may be delayed in accepting delivery);
Z is the percentage invoiced upon the earlier of the completion of installation and when the Product is available for first clinical use.
Notwithstanding clause 2.1, all quotations provided for Demo Products are not open for acceptance but are an estimate only. All quotations provided for Demo Products shall not be binding on Heartstream until Heartstream confirms the price and availability of Demo Products upon receiving a purchase order from the Customer. Heartstream may withdraw Demo Products from sale at any time and without prior notice to the Customer.
2.3 Interest will apply to any late payments. The interest applying to any monies remaining unpaid past the due date will incur immediately as from the due date at the maximum rate permitted by applicable law at a rate equal to 2% above the Citibank (Australia) Prime Rate (https://www.citi.com/australia/corporate/cash.html), calculated daily and compounding monthly, on such amounts unpaid after the due date for the payment. If the Customer fails to pay any undisputed amounts due or materially breaches this Contract, Heartstream will be entitled to cease the performance of the Work, suspend the delivery of the Product and any related services, or to deduct the unpaid amount from any amounts owed to the Customer by Heartstream under this Contract, in addition to any other rights or remedies available to Heartstream. In addition, Heartstream or its designated representative may, with reasonable prior notice to the Customer and during business hours, enter any facilities in which the unpaid Product may be found and render it inoperable, or remove it and retain and sell it in accordance with applicable law.
2.4 Customer has no right to cancel an accepted order, except where Customer has a right to cancel in accordance with Consumer Law Rights, in which case the Customer shall pay any reasonable costs incurred by Heartstream up to the date of cancellation.
2.5 Heartstream may adjust customer list price and/or net list price, in accordance with the Consumer Price Index published by the relevant government Department of Statistics. Heartstream shall give at least thirty (30) days prior written notice to Customer before implementing any adjustment to pricing, such adjustment shall not be retroactive, and shall not apply within 1 year from the date of the quote.
2.6 All payments required to be made by the Customer pursuant to this Contract shall be made without set-off or counterclaim and without any deduction or withholding for or on account of any tax unless the Customer is required by law to make any such deduction or withholding.
2.7 Where the Customer is permitted to pay by way of letter of credit:

i. the Customer shall establish the letter of credit by a first-class bank to be determined by Heartstream that has adopted the Uniform Customs and Practice for Documentary Credits issued by the International Chamber of Commerce, prior to shipment and in favour of Heartstream on the basis of 100% of the value of the respective order.
ii. the letter of credit must be valid for such duration covering the payment terms specified in the Billing Plan, must allow for partial shipments and must allow at least thirty (30) days for presentation.
iii. the Customer shall pay all bank charges.
iv. If the Customer requests that shipment be made other than the agreed delivery conditions, the letter of credit must be drawn in an amount sufficient to pay for any additional shipping costs, if any.
v. Heartstream may reject the Customer’s purchase order and/or not to deliver the Product if – (1) the Price is not paid by the Customer by the due date; and/or (2) the validity period of the letter of credit (if applicable) is not extended in accordance with Heartstream’s reasonable requirements. If Heartstream exercises such rights, this Contract shall be terminated with immediate effect upon Heartstream’s notice to the Customer and Heartstream shall, subject to the Customer’s Consumer Law Rights, not be liable to the Customer for any damages, costs (including legal costs on an indemnity basis) or losses or any other liabilities whatsoever arising directly or indirectly (including consequential losses).

3. Retention of title until full payment

3.1 The title to the Products shall remain vested in Heartstream until the payment of the purchase price by the Customer has been paid in accordance with the applicable payment terms. Until title passes to the Customer in accordance with the Conditions of Sale, the Customer shall provide any assistance in taking any measures required to protect Heartstream’s property rights, including but not limited to, obtain insurance for the Products, at the Customer’s cost and to the reasonable satisfaction of Heartstream, against liability, claims and risk of loss, theft, damage or destruction equal to the full replacement value of the Product (as determined by Heartstream) and ensure that all legal requirements as to insurance of the Product are complied with and that such insurance remains valid and in full force and effect.
3.2 Risk of the Product shall pass to the Customer upon delivery in accordance with the applicable Incoterm specified in this Contract, notwithstanding that Heartstream may be required to perform installation or Other Services in connection with the Products. In the case of any postposed or delayed delivery by the Customer, the risk of the Products shall pass to the Customer upon Heartstream’s delivery of the Products to the warehouse of a third party provider.

4. Technical changes; obsolescence of the Product

Heartstream may change the design or specifications of the Products at any time, provided such change does not adversely affect the performance of the Products and that Heartstream has provided the Customer with thirty (30) days’ written notice. If a Product becomes obsolete before the delivery date, Heartstream shall use reasonable endeavors to provide equivalent replacement Products; if the Customer is not satisfied with the replacement Product provided, Customer will be entitled to receive a refund in respect of any amounts paid for the obsolete Product.

5. Lease and Trade-In

5.1 If the Customer desires to convert the purchase of any Products to a lease, the Customer shall, within ninety (90) days prior to the delivery of the Products, provide all relevant rental documents for review and approval by Heartstream. Heartstream may provide the rental agreement at its discretion.
5.2 If Customer will be trading-in equipment (“Trade-In”), then:

5.2.1 Customer will possess good and marketable title to the Trade-In as of the date of the quotation and when Heartstream takes possession of the Trade-in from Customer’s site. If Customer is in breach of this undertaking, Customer may not keep a trade-in credit for such Trade-In and shall promptly refund Heartstream such credited amounts upon receipt of an invoice from Heartstream.
5.2.2. The trade-in value set forth on Heartstream quotation is conditioned upon Customer providing Trade-In no later than the date Heartstream makes the new Product listed on such quotation available for first patient use. Customer shall bear the costs of any reduction in trade-in value arising due to a delay by the Customer causing the trade-in not to occur by the expected date and promptly pay the revised invoice. For any trade-in values to be valid, the Customer must sign and return a ‘Trade-in Declaration’ (in a form to be provided by Heartstream) which forms part of this Contract.
5.2.3 If Heartstream receives a Trade-In having a different configuration (including software version) or model number than the Trade- In described on the Heartstream quotation, Heartstream may adjust the trade in value and revise the invoice accordingly; Customer shall pay such revised invoice promptly upon receipt.
5.2.4 Customer undertakes to (i) clean and sanitise all components that may be infected and all biological fluids from the Trade-In and (ii) delete all personal data in the Trade-In. Customer agrees to reimburse Heartstream against any out-of-pocket costs incurred by Heartstream arising from Customer’s breach of its obligations herein.

6. Shipment and delivery date

6.1 Heartstream shall deliver the Products in accordance with the Incoterms set forth on the quotation. If Heartstream and the Customer agree to any other terms of delivery, additional costs shall be for the account of the Customer. If no Incoterms are set forth on the quotation, CIP (Incoterms Rules 2020) Carriage and Insurance Paid to Delivery Address shall apply. Delivery is contingent on the Customer obtaining (at its own cost and expense) all approvals from the relevant authorities and achieving Site Readiness (if applicable). Unless stated otherwise in this Contract, Site Readiness shall be sole responsibility of the Customer.
6.2 Heartstream will make reasonable efforts to meet delivery dates quoted or acknowledged. Subject to the Customer’s Consumer Law Rights, failure to deliver by the specified date is not a sufficient cause for cancellation, and Heartstream will not be liable for any penalty, loss, or expense due to delay in delivery, except where failure to deliver by the specified date is caused by Heartstream’s negligent acts or negligent omissions. If there is a delay in delivery and such delay is caused by or attributable to the Customer and is more than thirty (30) days from the agreed delivery date, Heartstream may invoice the Customer the full amount due pursuant to the applicable milestone for delivery as specified in the Billing Plan and any cost of storage on the expiry of the said thirty (30) days. The Customer shall pay the amount invoiced in full within thirty (30) days from the date of Heartstream’s invoice, failing which, in addition to the rights set out in Clause 2.3 of the Conditions of Sale and any other rights or remedies available to Heartstream, the Customer shall pay the legal interest incurring immediately as from the due date at the maximum rate permitted by applicable law at a rate equal to 2% above the Citibank (Australia) Prime Rate (https://www.citi.com/australia/corporate/cash.html), calculated daily and compounding monthly, payment on the amount due pursuant to the applicable milestone for delivery as specified in the Billing Plan or part thereof that remains unpaid until receipt of such payment by Heartstream in full.

7. Installation

7.1 If Heartstream has undertaken any Work (“Work” includes any on-Site activities (such as, but not limited to delivery into premises or building on Site, or installation of Products) by Heartstream), the Customer shall be responsible for the following at the Customer’s sole cost and risk:

7.1.1 The provision of adequate and lockable storage on or near the installation Site for the Products to ensure protection against theft and any damage or deterioration. Any item lost or damaged during the storage period shall be repaired or replaced at the Customer’s cost.
7.1.2 Provision of adequate and dry lockable storage space considered reasonable by Heartstream for the storage of machinery, equipment, materials, tools and instruments.
7.1.3 Provide Heartstream or its (affiliate’s) representative prompt access to the Site, to start the Work at the scheduled date without obstacle or hindrance.
7.1.4 Provision of 240 Volt 50 Hertz A/C power supply terminating at a point to be specified by Heartstream, that is adequate to enable installation and operation of the Products. The power supply must include the necessary main switch, fuses, amperages, and earthing, and must be provisioned according to the latest versions of the Standards Australia Wiring Rules (currently AS/NZS 3000:2018) and Electrical Installations Patient Areas (currently AS/NZS 3003:2018), and to the requirements of relevant Authorities.
7.1.5 Provision of Internet Protocol addresses, port forwarding setup, routing assignments, and other information systems support, that may be necessary for remote support during installation and remote diagnostics during warranty period.
7.1.6 Adequate lighting of all areas necessary to perform the Work.
7.1.7 Use of lifts, pathways, scaffolding, first aid facilities, toilet facilities, washing facilities and other amenities, drinking water, rest areas, furniture for meals and rest, by Heartstream staff and representatives.
7.1.8 The timely provision of the Authorisations required by the pertinent Authorities for or in connection with the installation and the operation of the Products.
7.1.9 Heartstream assumes that no hazardous material exists at the Site. If any such material exists, the Customer shall be responsible for the proper removal and disposal of any hazardous material at the Customer’s expense prior to the scheduled installation of Products.
7.1.10 The timely supply of materials and equipment (which are the responsibility of either the Customer or others) and the execution and provision of building services and infrastructure that may be applicable and associated with the Prepared Room and outside the scope of the Work, such as mains electrical power.
7.1.11 The timely execution and completion of the preparatory works, in conformity with Heartstream’s installation requirements. The Customer shall ensure that the prepared site shall comply with all safety, electrical and building codes relevant to the Products and installation thereof.
7.1.12 The timely provision of all documentation, information, instructions, cooperation, access, work or any other permits and licenses reasonably necessary to enable the safe entry and import and export of tools, equipment, Products and materials required by Heartstream’s or Heartstream’s representatives’ personnel necessary for the installation works and subsequent testing.
7.1.13 The assistance to Heartstream or Heartstream’s representative for moving the Products from the entrance of the Customer’s premises to the installation site. If necessary, the Customer shall be responsible, at its expense, for rigging, the removal of partitions or other obstacles, and restoration work.

7.2 If Products are connected to a computer network, the Customer shall be responsible for network security, including but not limited to, using secure administrative passwords, installing the latest security updates of operating software and web browsers, running a Customer firewall and maintaining up-to-date drivers, anti-virus and anti-spyware software.
7.3 If: (i) any of the conditions in this clause 7 are not complied with to Heartstream’s reasonable satisfaction or within agreed timeframes, or (ii) Heartstream or Heartstream representative is not given access to the Site, or (iii) if the Work and subsequent testing are interrupted for reasons not attributable to Heartstream, the parties shall extend the period for completing the Work. Any additional costs that are attributable to the Customer causing delay shall be for the Customer’s responsibility and Heartstream shall, subject to the Customer’s Consumer Law Rights, have no liability for any damage resulting from or in connection with the delayed Work.
7.4 Customer acknowledges and agrees that it is solely responsible for, and that Heartstream will not be liable for and offers no warranty in relation to:

7.4.1 maintaining operating environment within Heartstream’s specification for the Site, including but not limited to temperature and humidity control, incoming power quality, incoming water quality and fire protection system; and
7.4.2 designing rooms or spaces intended to house the Products.

7.5 Unless otherwise agreed in this Contract, the Customer shall be solely responsible for obtaining and providing all Authorisations necessary to install the Products at the Site at the Customer’s cost. Unless otherwise agreed, the Customer is solely responsible for all aspects of the Site’s design and the compliance of those designs with the Law. The Customer agrees that, notwithstanding any information provided, advice given or other actions or inactions performed by Heartstream during the execution of this Contract, under no circumstances will any act or omission by Heartstream be construed as Heartstream acquiring responsibility for any aspect of the Site’s design and compliance to Law.
7.6 If the Work excludes provision of a Prepared Room (or part thereof) by Heartstream, then the Customer is obligated to fulfil the requirements of a Prepared Room at Customer’s cost, prior to Heartstream commencing Work. The Customer’s obligations to provide a Prepared Room shall include, but are not limited to:

i. The timely execution and completion of all preparatory works in accordance with: the Heartstream Site Preparation guides that are applicable to the Products; the agreed Heartstream Site Layout drawings; the agreed Statement of Work (if any); and in conformity with any requirements that Heartstream shall indicate to the Customer in due time, to meet the requirements of a Prepared Room.
ii. Ensuring that Heartstream personnel and contractors can commence the Work immediately upon arrival at the Site.
iii. Ensuring that Heartstream personnel and contractors can perform the Work in an uninterrupted manner.
iv. Ensuring Heartstream has unrestricted and unimpeded access to the Site.
v. Ensuring (where appropriate) the ready availability of necessary roads and other access ways (including, but not limited to, elevators, stairs, corridors, door entries, ceilings) to the Site and ensuring that such roads and access ways are suitable for the movement of heavy and/or specialised equipment to and from the Site.
vi. Supplying Heartstream with accurate forecasts and all relevant information, in a timely manner, that may impact Heartstream’s performance of the Work, including without limitation the location and capacities of power cables, gas and water pipes, drawings, and static data of structures.
vii. Ensuring adequate power supply terminating at a point to be specified by Heartstream, including the necessary main switch and fuses, all according to Standards Australia Wiring Rules (currently AS/NZS 3000:2017) and to the requirements of other Authorities.
viii. Ensuring that the Site conditions are within the Operational Conditions before the delivery of Products, and that correct Operational Conditions of the Site are maintained throughout the entire duration of the Products being located in the Site.
ix. Doing all things necessary to ensure that outside influences do not adversely affect the function of any Products located at the Site, and that any Products located at the Site do not adversely affect the outside environment or others.

7.7 During the performance of the Work, if Heartstream discovers a Latent Condition, Heartstream shall give the Customer written notice within 5 business days of becoming aware of the condition.
7.8 Following the discovery of a Latent Condition and notice to the Customer, Heartstream shall be entitled to:

i. an extension of time for any delay caused by the Latent Condition; and
ii. payment of any additional costs incurred by Heartstream due to the Latent Condition, including any costs of suspension of the Work.

7.9 The Customer shall not be liable for any costs or delays resulting from a Latent Condition if Heartstream fails to provide notice as required under clause 7.7.
7.10 If a Latent Condition results in a material change to the scope of Work or renders performance of this Contract impracticable, either party may terminate this Contract by written notice to the other party. In such event, Heartstream shall be entitled to payment for all Work performed up to the date of termination.

8. Acceptance

8.1 Heartstream shall notify the Customer of the completion of the installation to enable the Customer to participate in the tests and confirm, by signing a certificate, the acceptance of the Products and compliance with the agreed specifications.
8.2 Installation by Heartstream includes Heartstream standard testing procedures of the Products according to Heartstream’s published specifications, the completion of which by Heartstream is sufficient to hand-over the Products to the Customer for clinical use. To the extent the Customer requires additional tests, inspections, documentation, forms, or protocols as part of the Customer’s own requirement for Customer acceptance, the Customer shall submit to Heartstream all the additional testing and acceptance requirements within ten (10) days from the Customer’s order placement to Heartstream. To the extent Heartstream has the capability to fulfil the Customer’s additional testing and acceptance requirements, the Customer and Heartstream shall endeavour to agree to the scope, cost and time extension for the additional requirements for the Customer Acceptance Testing protocol; however, under no circumstance, shall the foregoing delay or interfere with the performance of the Work.
8.3 If Customer Acceptance is delayed for whatever reasons solely due or attributable to the Customer for more than thirty (30) days from the acceptance date or extension agreed by the parties, Heartstream may invoice the Customer the full amount due pursuant to the applicable milestone for acceptance as specified in the Billing Plan and deem Practical Completion or Customer Acceptance (as applicable) on the expiry of the said thirty (30) days. The Customer shall pay the amount invoiced in full within thirty (30) days from the date of Heartstream’s invoice, failing which, in addition to the rights set out in Clause 2.3 of the Conditions of Sale and any other rights or remedies available to Heartstream, the Customer shall pay the legal interest incurring immediately as from the due date at the maximum rate permitted by applicable law at a rate equal to 2% above the Citibank (Australia) Prime Rate (https://www.citi.com/australia/corporate/cash.html), calculated daily and compounding monthly, on the amount due pursuant to the applicable milestone for acceptance as specified in the Billing Plan or part thereof that remains unpaid until receipt of such payment by Heartstream in full.
8.4 In case of absence of the Customer, Heartstream shall start the tests according to Heartstream’s standard testing procedures and on completion, the test certificate shall indicate acceptance.
8.5 In case of rejection of the Products, the Customer shall submit the reasons to Heartstream in a detailed written form within ten (10) days from the completion of the acceptance tests, and Heartstream shall correct such failures by repeating the relevant steps of the acceptance test within a reasonable time.
8.6 If, within ten (10) days from the completion of the acceptance test, Heartstream has not received the signed certificate of acceptance or a rejection report with the justified reasons, the Product shall be considered accepted by the Customer.
8.7 If the Customer starts making clinical use of the Products, this shall be considered a deemed acceptance by the Customer.
8.8 Minor defects or deviations that do not affect the operational use of the installed Products shall be stated on the certificate of acceptance but shall not prevent acceptance. Heartstream shall be obligated to remedy such defects within a reasonable time.

9. Complaints and returns

The Customer shall notify Heartstream in writing substantiating its complaints within ten (10) days from its receipt of the Products. If Heartstream accepts the claim as valid, Heartstream shall issue a return authorization notice, and the Customer shall return the Products. Each returned Product shall be packed in its original packaging.

10. Product warranty

10.1 In the absence of any specific Product warranty in the quotation, the following warranty provisions will apply to the Product. Additional prepaid extended warranty and/or service agreement coverage (if any) are separately specified in this Contract.
10.2 Hardware Products. Without limiting the Customer’s Consumer Law Rights, Heartstream warrants to Customer that the Product shall be free from defects arising solely from faulty materials or workmanship, for a period of one (1) year from the date of acceptance, deemed acceptance, or first clinical use, whichever occurs first, but under any circumstances, no more than fifteen (15) months from the date of shipment, provided the Product has been subject to proper use and maintenance. Any disposable Product intended for single use supplied by Heartstream to the Customer will be of good quality until the expiration date applicable to such Product. This warranty is only valid and enforceable in Australia and does not apply to spare parts, hardware upgrades, software and/or consumables to which specific warranty conditions apply.
10.3 Stand-alone Licensed Software Products. Without limiting the Customer’s Consumer Law Rights, Heartstream warrants that the Stand-alone Licensed Software shall substantially conform to the technical specification for a period of ninety (90) days from the date Heartstream makes such Stand-alone Licensed Software available to the Customer. “Stand-alone Licensed Software” means Licensed Software sold without a contemporaneous purchase of a server for the Licensed Software.
10.4 Service. Without limiting the Customer’s Consumer Law Rights, Heartstream warrants that all services will be carried out with reasonable care and skill. Heartstream’s sole liability for breach of this warranty shall be at its option to give credit for or re-perform the services in question. This warranty shall only extend for a period of ninety (90) days after the completion of the services.
10.5 Customer shall only be entitled to make a Product warranty claim if Heartstream receives written notice of the defect during the warranty period within ten (10) days from the Customer discovering the defect, and, if required, the Product or the defective parts shall be returned to an address stated by Heartstream. Such defective parts shall be the property of Heartstream after their replacement.
10.6 Heartstream’s warranty obligations for the Product shall be limited, at Heartstream’s option, to the repair or replacement of the Product or any part thereof, in which case the spare parts shall be new or equivalent to new in performance, or to the refund of a pro rata portion of the purchase price paid by the Customer.
10.7 Heartstream’s warranty obligations shall not apply to any defects resulting from:

10.7.1 improper or unsuitable maintenance, configuration or calibration by the Customer or its agents.
10.7.2 use, operation, improper handling, modification, or maintenance of the Product not in accordance with the Product specification and the applicable written instructions of Heartstream or performed prior to the completion of Heartstream’s validation process.
10.7.3 abuse, negligence, accident, damages (including damage in transit) caused by the Customer.
10.7.4 improper site preparation, including corrosion to Product, caused by Customer.
10.7.5 any failure of electrical power, telecommunication networks, air conditioning, humidity control, or any environmental factor,
10.7.6 any damage to the Product or any medical data or other data stored, caused by an external source (including viruses or similar software interference) resulting from the connection of the Product to a Customer network, Customer client devices, a third party product or use of removable devices.

10.8 Without limiting the Customer’s Consumer Law Rights, Heartstream is not responsible for the warranty for the third-party product provided by Heartstream to the Customer. However, if Heartstream, under its license agreement or purchase agreement with such third party, has right to warranties and service solutions, Heartstream shall make reasonable efforts to extend to the Customer the third-party warranty and service solutions for such Products.
10.9 The warranties set forth in these Conditions of Sale and quotation are the sole warranties made by Heartstream in connection with the Product, are expressly in lieu of any other warranties, whether written, oral, statutory, express or implied, including any warranty of non-infringement, quiet enjoyment, merchantability or fitness for a particular purpose. Heartstream expressly disclaims the implied warranties of merchantability and fitness for a particular purpose. Moreover, Heartstream does not warrant any Product using the cloud to be uninterrupted or error free. The limitations and exclusions in this clause are made to the full extent by law and are subject always to clause 10.11 and the Customer’s Consumer Law Rights.
10.10 Any Product that has been used for demonstration purposes (“Demo Product”) is pre-used and is therefore offered “as is”. There may be minor scratches on the unit, such minor scratches of the unit will not be considered as a defect. To the extent permitted by law, Heartstream excludes all implied or expressed warranties. The Customer acknowledges that Demo Products are supplied “as is”, without any warranties as to condition, performance, or suitability of the Demo Product. No warranty of merchantability or fitness for a particular purpose applies to the Demo Product. The Customer is responsible for conducting its own investigations to ensure that the Demo Product meets its requirements. The limitations and exclusions in this clause are made to the full extent by law and are subject always to clause 10.11 and the Customer’s Consumer Law Rights.
10.11 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, the Customer is entitled to:
(ii) cancel its service contract with Heartstream; and
(ii) a refund for the unused portion or compensation for its reduced value.
The Customer also may choose a refund or replace for major failures with goods. If a failure with the goods or a service does not amount to a major failure, the Customer is entitled to have the failure rectified in a reasonable time. If this is not done, the Customer is entitled to a refund for the goods and to cancel this contract for the service and obtain a refund of any unused portion. The Customer is also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. The warranties and rights of return granted to the Customer under clauses 9 and 10 are additional to the Customer’s rights under the Australian Consumer Law.

10.12 The exclusions and limitations of Heartstream’s liability in this Contract are made to the fullest extent permitted by law. Certain legislation, including the Australian Consumer Law, and similar consumer protection laws and regulations, may confer upon the Customer rights, warranties, guarantees, and remedies relating to the supply of the Products or service by Heartstream to the Customer that cannot be excluded, restricted, or modified (“Consumer Law Rights”). To the extent that the Customer is a “consumer” (as that term is defined in the Australian Consumer Law) or otherwise have rights under that law, nothing in these Conditions of Sale excludes those Consumer Law Rights.
10.13 Where Heartstream is legally entitled to do so, Heartstream’s liability in respect of such Consumer Law Rights, is limited at its option to:

i. in the case of goods:
ii. the replacement of the Product or the supply of an equivalent Product;
iii. the repair of the Product;
iv. the payment of the cost of replacing the Product or of acquiring an equivalent Product; or
v. the payment of the cost of having the Product repaired; and
vi. in the case of services:
vii. the supplying of the services again; or
viii. the payment of the cost of having the services supplied again.

11. Limitation of Liability

11.1. Subject to any of the Customer’s Consumer Law Rights, and clauses 11.2 and 11.3 each party’s liability to the other under this Contract, whether arising in contract, tort (including negligence), equity, statute, under an indemnity or otherwise, will not:

i. in relation to all Claims made in respect of a Product, exceed the total amount paid by the Customer to Heartstream for the Product under this Contract; and
ii. for all Claims in the aggregate, exceed the total amount paid by the Customer to Heartstream under this Contract.

11.2 Nothing in this Contract operates to exclude or restrict:

(iii) either party’s liability for personal injury and death, tangible property loss or damage caused by that party’s negligence, any breach of confidentiality or privacy laws, or any liability that cannot be limited under law;
(iii) the Customer’s liability for any misuse of the Intellectual Property provided to the Customer by Heartstream under this Contract; and
(iii) Heartstream’s liability for any Claim that the Customer’s use of the Products (in a manner permitted by this Contract) infringes the Intellectual Property or other rights of any third party.

11.3 Despite anything to the contrary, to the maximum extent permitted by law, each party’s liability under this Contract (including under any indemnity) will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that party to mitigate its losses.
11.4 To the extent permitted by law, and subject always to the Customer’s Consumer Rights, neither party shall be liable for any indirect, punitive, incidental, exemplary, special or consequential damages and/or for any damages including, loss of data, profits, revenue, business interruption or use in connection with or arising out of this Contract, regardless of whether they are foreseeable or not and whether the claim is made in tort (including negligence), breach of contract, at law or in equity. Neither Heartstream nor Heartstream’s suppliers shall be liable for any loss or inability to use medical or other data stored on or by the Product.
11.5 This clause 11 will survive the termination or expiry of this Contract.

12. Infringement of Intellectual Property Rights to the Products

12.1 Heartstream will, at its option and expense, defend or settle any suit or proceeding brought against Customer based on any third party claim that any Product or use thereof for its intended purpose constitutes an infringement of any intellectual property rights in the country where the Product is delivered by Heartstream.
12.2 Customer will promptly give Heartstream written notice of such claim and the authority, information and assistance needed to defend such claim. Heartstream shall have the full and exclusive authority to defend and settle such claim. Customer shall not make any admission which might be prejudicial to Heartstream and shall not enter a settlement without Heartstream’s prior written consent.
12.3 If the Product is held to constitute infringement of any intellectual property right and its use by Customer is enjoined, Heartstream will, at its option and expense, either: (i) procure for Customer the right to continue using the Product; (ii) replace it with an equivalent non-infringing Product; (iii) modify the Product so it becomes non-infringing; or (iv) refund to the Customer a pro rata portion of the Products’ purchase price upon the return of the original Products.
12.4 Heartstream will have no duty or obligation under this clause 12 if the infringement is caused by a Product being:

(i) supplied in accordance with Customer’s design, specifications or instructions and compliance therewith has caused Heartstream to deviate from its normal course of performance.
(ii) modified by Customer or its contractors after delivery.
(iii) not updated by Customer in accordance with instructions provided by Heartstream (e.g. software updates).
(iv) combined by Customer or its contractors with devices, software, methods, systems, or processes not furnished hereunder and the third-party claim is based on such modification or combination.
The above states Heartstream’s sole liability and Customer’s exclusive remedy in respect of third-party intellectual property claims.

13. Use and exclusivity of Product documents

All documents and manuals including technical information related to the Products and its maintenance as delivered by Heartstream is the proprietary information of Heartstream, covered by Heartstream’s copyright, and remains the property of Heartstream, and as such, it shall not be copied, reproduced, transmitted or disclosed to or used by third parties without the prior written consent of Heartstream. Heartstream owns copyright in all Heartstream site planning information, architectural drawings, statements of works, and other site-specific project information produced by Heartstream for the purpose of planning and fulfilling the Customer’s order, and these materials remain Heartstream’s property.

14. Export Control and Product Resale

14.1 Customer agrees to comply with relevant export control and sanction laws and regulations, including the UN, EU or US (“Export Laws”), to ensure that the Products are not (i) exported or re-exported directly or indirectly in violation of Export Laws or (ii) used for any purposes prohibited by the Export Laws, including military end-use, human rights abuses, nuclear, chemical or biological weapons proliferation.
14.2 Customer represents that (i) Customer is not located in a country that is subject to a UN, US or EU embargo and trade restriction and (ii) Customer is not listed on any UN, EU, US export and sanctions list of prohibited or restricted parties.
14.3 Heartstream may suspend its obligation to fulfil any order or subsequent service if the delivery is restricted under Export Laws or an export/import license is not granted by relevant authorities.

15. License Software Terms

15.1 Subject to any usage limitations set forth on the quotation, Heartstream grants to Customer a non-exclusive, non-transferable license, without the right to grant sub-licenses, to incorporate and use the Licensed Software (as specified on the quotation, whether embedded or stand-alone) in Licensed Products and the permitted use (as referenced in the quotation) in accordance with these Conditions of Sale.
15.2 The Licensed Software is licensed and not sold. All intellectual property rights in the Licensed Software shall remain with Heartstream.
15.3 Customer may make one copy of the Licensed Software in machine-readable form solely for backup purposes. Heartstream may charge reasonable costs for backup copies created by Heartstream. Customer may not reproduce, sell, assign, transfer, or sublicense the Licensed Software. Customer shall preserve the confidential nature of the Licensed Software and shall not disclose or transfer any portion of the Licensed Software to any third party.
15.4 Customer shall maintain Heartstream’s copyright notice or other proprietary legends on any copies of the Licensed Software. Customer shall not (and shall not allow any third party to) decompile, disassemble, or reverse engineer the Licensed Software.
15.5 Licensed Software may only be used in relation to Licensed Products or systems certified by Heartstream. If Customer modifies the Licensed Software in any manner, all warranties associated with the Licensed Software and the Products shall become null and void. Customer installation of Heartstream’s issued patches or updates shall not be deemed to be a modification.
15.6 Heartstream and its affiliates shall be free to use any feedback or suggestions for modification or enhancement of the Licensed Software provided by Customer, for the purpose of modifying or enhancing the Licensed Software as well as for licensing such enhancements to third parties.
15.7 With respect to any third party licensed software, the Customer will comply with the terms applicable to such licensed software. If the third party licensor terminates the third party license, Heartstream shall be entitled to terminate the third party license with the Customer and make reasonable effort to procure a solution.

16. Confidentiality

If any of the parties have access to confidential information of the other party, it shall keep this information confidential. Such information shall only be used if and to the extent that it is necessary to carry out the transactions concerned. This obligation does not extend to public domain information and/or information that is disclosed by operation of law or court order.

17. Compliance with Laws and Privacy

17.1 Each party shall comply with all laws, rules, and regulations applicable to the party in connection with this Contract, including, but not limited to, privacy, health and safety, anti-bribery, and corruption laws.
17.2 Processing of personal data: In relation to the provision of services, Heartstream may process information, in any form, that can relate to identified or identifiable individuals, which may qualify as personal data. Heartstream and/or its affiliates will: a) process personal data on behalf and by instruction of the Customer, the terms, rights and responsibilities of the Parties for such processing of personal data are set forth in this clause 17; and b) process information such as log files or device parameters (which may contain personal data), to provide the services and to enable its compliance with and performance of its task as manufacturer of (medical) devices under the applicable regulations and standards (including but not limited to the performance of vigilance, post market surveillance and clinical evaluation related activities).
17.3 Customer agrees that Heartstream and/or its affiliates may use any data, other than personal data, generated by a Product and/or otherwise provided by Customer to Heartstream for Heartstream’s own legitimate business purposes including, but not limited to, for data analytics activities to determine trends of usage and advise on the use of products and services, for research, product and service development and improvement (including the development of new offerings), substantiation of marketing claims and for benchmarking purposes.
17.4 Scope, roles of the parties, and definition

17.4.1 This data privacy clause applies when Personal Data are provided to Heartstream and Processed by Heartstream on behalf and by instruction of Customer for the provision of the services (“Customer Data”).
17.4.2 Parties acknowledge and agree that regarding the Processing of Customer Data, Heartstream will act as Processor for Customer, who acts as Controller (or Processor). If Customer is a Processor, Customer warrants that its instructions and actions with respect to the Customer Data have been authorised by the relevant Controller, including authorizations and consents to be provided by the relevant Controller in this Clause 17.
17.4.3 The definitions used in this clause have the same meaning as in the EU General Data Protection Regulation 2016/67 (“GDPR”), or, where applicable, the relevant equivalent definition in applicable laws.

17.5 Processing of Customer Data and termination

17.5.1 The subject matter of the Processing of Customer Data is the provision of the services, as described in the quotation. The nature of the Processing of Customer Data may include: hosting and storage; computing; service change management; technical support/issue resolution and such other services set forth in the relevant documentation made available by Heartstream or otherwise agreed between the parties. The categories of Individuals whose Personal Data will be subject to Processing by Heartstream include: any individuals whose Personal Data is provided to Heartstream via the services, such as patients or Customer’s personnel, suppliers, and end-users. The categories of Customer Data may include: any Personal Data provided to Heartstream such as health-related data.
17.5.2 This data privacy clause remains in effect during the term of the (warranty) service being rendered by Heartstream and, if applicable, a period of three (3) months after the term, during which Heartstream may keep Processing Customer Data to enable business continuity (“Run-Out Period”) after which it will terminate by operation of law.

17.6 Obligations of Customer

17.6.1 Customer shall Process Customer Data in compliance with the applicable laws, including when acquiring Customer Data and when instructing Heartstream to Process Customer Data.

17.7 Obligations of Heartstream

17.7.1 Heartstream shall Process Customer Data only: (i) on behalf and for the benefit of Customer; (ii) in accordance with the instructions of Customer as documented in this privacy clause; (iii) for the provision of the services; and (iv) to the extent required by the applicable laws that Heartstream is subject to.
17.7.2 Heartstream shall ensure that its employees and any other person authorised to Process Customer Data: (i) are informed of the confidential nature of the Customer Data; (ii) will have access to Customer Data only to the extent necessary to perform the services; and (iii) have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
17.7.3 Heartstream shall maintain appropriate technical and organizational measures to safeguard security (including protection against unauthorised or unlawful Processing and Personal Data Breaches, confidentiality and integrity of Customer Data), as set forth in the relevant security documentation provided by Heartstream or as otherwise agreed between the parties.
17.7.4 Heartstream shall notify Customer, without undue delay, if Heartstream becomes aware of a Personal Data Breach. Such notification may be delivered to one or more of Customer’s representatives by any means Heartstream selects, including via email. Heartstream shall undertake reasonable efforts to identify the cause of a Personal Data Breach and take those steps, as Heartstream deems necessary and reasonable, to remediate the cause of such Personal Data Breach to the extent the remediation is within Heartstream’s reasonable control.
17.7.5 Taking into account the nature of the services, Heartstream shall take reasonable steps to assist Customer, at Customer’s expense, with appropriate technical and organizational measures, insofar as reasonably possible, in the fulfilment of Customer’s obligation to respond to requests from an Individual to exercise its rights as set forth by the applicable laws.
17.7.6 Upon the termination of the relevant services, Customer instructs Heartstream to delete Customer Data that are no longer required for the performance of the services or alternatively to anonymize such Customer Data in such a way that the Individual cannot be identified, unless Heartstream is required or permitted to retain certain Personal Data in accordance with the applicable laws. Once such Customer Data are anonymised, Customer authorizes Heartstream to process the anonymised data for its own purposes.
17.7.7 Where applicable, Heartstream shall make available to Customer all information necessary to demonstrate compliance with its obligations under Article 28 GDPR. Heartstream shall take reasonable steps to cooperate with and assist Customer, at Customer’s expense, to comply with Customer’s obligations under GDPR. Heartstream will, at its discretion: a) provide to Customer a certification issued by a qualified independent third party assessor that Heartstream’s business processes and procedures involving the Processing of Customer Data comply with this data privacy clause; or b) make available the facilities it uses for the Processing of Customer Data for an audit by a qualified independent third party assessor at Heartstream’s selection and at Customer’s cost, provided such auditor has executed a written confidentiality agreement acceptable to Heartstream. Audits will be conducted no more than once per year, during regular business hours and with minimal disruption to Heartstream’s business, and will be subject to 6 weeks prior notice to Heartstream and to a detailed written audit plan approved by Heartstream and Heartstream’s policies, including those on health and safety, security and confidentiality.

17.8 Sub-Processors

17.8.1 Customer hereby grants to Heartstream a specific authorization for the following Processors engaged by Heartstream and its affiliates to Process Customer Data (“Sub-Processors”): (a) Heartstream’s affiliates and (b) those entities listed on Heartstream’s privacy policy. Customer hereby grants to Heartstream a general authorization to engage third party Sub-Processors. This authorization constitutes Customer’s prior written consent to the subcontracting by Heartstream of the Processing of Customer Data.
17.8.2 Heartstream shall inform Customer of any changes to the Sub-Processors on the URL specified in clause 17.8.1. Customer may object to Heartstream’s use of a new Sub-Processor in case of reasonable and substantiated concerns regarding the protection of Personal Data, by notifying Heartstream in writing within 10 business days after Heartstream’s notification to Customer. If Customer does not inform Heartstream of any objections within the stipulated period, the new Sub-Processor will be deemed accepted by Customer. If Customer objects to a new Sub-Processor, Heartstream will undertake reasonable efforts to find a mutually acceptable solution and if not found within sixty (60) days, Customer may terminate those services that cannot be provided without the use of the objected-to new Sub-Processor. This termination right is Customer’s sole and exclusive remedy if Customer objects to any Sub-Processor.
17.8.3 When Heartstream engages a new Sub-Processor, Heartstream: (a) shall enter into a written agreement with each Sub-Processor containing data protection obligations not less protective than those in this clause 17 and (b) subject to the terms set forth in these Conditions of Sale, shall be liable for the acts and omissions of its Sub-Processors regarding the Processing of Customer Data to the same extent Heartstream would be liable when performing the services of each Sub-Processor itself under the terms of this clause.
17.8.4 Transfers of Customer Data Without prejudice to any applicable data restrictions specified in these Conditions of Sale, Heartstream may Process Customer Data globally as necessary to perform the services. To the extent Customer transfers Customer Data to Heartstream or Heartstream’s affiliates that will Process such Customer Data outside the European Economic Area, the Heartstream Processor BCRs (which are incorporated by reference and form an integral part of these Conditions of Sale and are described in Heartstream’s privacy notice, a copy of which will be provided upon request) shall apply to such transfer. To the extent a Heartstream entity in the European Economic Area will make use of a third-party Sub-Processor which will Process Customer Data outside the European Economic Area, Heartstream shall enter into the applicable EC Standard Contractual Clauses with such Sub-Processor, unless the European Commission has issued an adequacy decision for the country in which the Sub-Processor Processes Customer Data. Where applicable, the Customer represents and warrants that all legal requirements in relation to cross-border Processing of Customer Data will be complied with.

18. Force majeure

18.1 Neither party will be liable in respect of the non-performance of any of its obligations to the extent such performance is prevented by any circumstances beyond its reasonable control, including, but not limited to, acts of God, war, civil war, insurrection, fire, flood, labor disputes, epidemics, pandemic, cyber-attack, act of terrorism, governmental regulations and/or similar acts, embargoes, export control sanctions or restrictions, Heartstream’s unavailability regarding any required permits, licenses and/or authorizations, default or force majeure of suppliers or subcontractors.
18.2 If force majeure prevents Heartstream from fulfilling any order from the Customer or otherwise performing any obligation arising out of the sale, Heartstream shall not be liable to the Customer for any compensation, reimbursement, or damages.
18.3 This clause will not apply to a party’s obligation to pay any amount that is due and payable to the other party under these terms.

19. Miscellaneous

19.1 Any newly manufactured Product provided may contain selected remanufactured parts equivalent to new in terms of performance.
19.2 If the Customer becomes insolvent, unable to pay its debts as they fall due, files for bankruptcy or is subject to it, has appointed a recipient, is subject to a late fee on payments (temporary or permanent), or has its assets assigned or frozen, Heartstream may cancel any unfulfilled obligations or suspend its performance; provided that, however, the Customer’s financial obligations to Heartstream shall remain in full force and effect.
19.3 If any provision of these Conditions of Sale is found to be unlawful, unenforceable, or invalid, in whole or in part, the validity and enforceability of the remaining provisions shall remain in full force and effect. In lieu of any provision deemed to be unlawful, unenforceable or invalid, in whole or in part, a provision reflecting the original intent of these Conditions of Sale, to the extent permitted by the applicable law, shall be deemed to be a substitute for that provision.
19.4 Notices or other communications shall be given in writing and shall be deemed effective if they are delivered in person or if they are sent by courier or mail to the relevant party.
19.5 The failure by the Customer or Heartstream at any time to require compliance with any obligation shall not affect the right to require its enforcement at any time thereafter.
19.6 A party may assign, novate, or deal with the whole or any part of its rights or obligations under these terms by providing at least 45 days’ written notice to the other party. Both parties agree to execute any documents that may be necessary to complete the other party’s assignment or novation (including but not limited to acknowledging in writing, the receipt and acceptance of any notice of assignment which contains the updated payment details and instructions pursuant to which the Customer shall pay the relevant third party against the assigned receivables).
19.7 The Customer’s obligations do not depend on any other obligations it may have under any other agreement or arrangement with Heartstream. The Customer shall not exercise any offset right in the quotation or sale in relation to any other agreement or arrangement with Heartstream.
19.8 This Contract shall be governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and any courts which may hear appeal from those courts.

20. Product specific terms

Product specific schedules are incorporated herein as they apply to the Products listed in the quotation and their additional terms shall apply solely to the Products specified therein. If any terms set forth in the Product specific schedules conflict with terms set forth in these Conditions of Sale, the terms set forth in the Product specific schedule shall take precedent.

21. Assignment of Receivables

21.1 Heartstream may, at its sole discretion, assign, transfer, novate, or otherwise deal with its rights to receive payments under this Contract to a third party (“Assignee”) without the prior consent of the Customer.
21.2 Upon receiving written notice from Heartstream of such assignment, the Customer agrees to make all payments due under this Contract directly to the Assignee as instructed in the notice.
21.3 The Customer acknowledges that following any such assignment, the Assignee will have the right to enforce the payment obligations against the Customer directly.
21.4 The Customer agrees not to assert against the Assignee any claim, set-off, or defense it may have against Heartstream.

22. Leasing and Financing Arrangements

22.2 Leasing Arrangements:

22.2.1 If the Customer elects to lease the Products through a third party financier (“Lessor”), the Customer shall notify Heartstream in writing at least 30 days prior to the scheduled delivery date.
22.2.2 The Customer shall be responsible for arranging the lease agreement with the Lessor and shall ensure that such agreement is in place prior to the scheduled delivery date.
22.2.3 Upon written confirmation from the Customer that a lease agreement has been executed, Heartstream agrees to:

(iii) invoice the Lessor directly for the Products in accordance with the payment terms agreed between Heartstream and the Lessor;
(iii) deliver the Products to the Customer or as otherwise directed by the Lessor; and
(iii) assign its rights under the warranty provisions of this Contract to the Lessor, if required.

22.2.4 The Customer acknowledges that in a leasing arrangement:

(iii) the Lessor will be the owner of the Products;
(iii) the Customer’s right to use the Products will be subject to the terms of its lease agreement with the Lessor; and
(iii) the Customer remains responsible for Site Readiness and all other obligations under this Contract not specifically assumed by the Lessor.

22.2.5 If the leasing arrangement is not finalised by the scheduled delivery date, Heartstream may invoice the Customer directly for the Products in accordance with the original payment terms of this Contract.

22.3 Third Party Financier Involvement:

22.3.1 If a third party financier is engaged by the Customer in relation to this Contract, whether for leasing or other financing arrangements, the Customer shall:

(iii) promptly notify Heartstream in writing of the financier’s involvement;
(iii) provide Heartstream with the financier’s details and the nature of the financing arrangement; and
(iii) facilitate communication between Heartstream and the financier as necessary to implement the financing arrangement.

22.3.2 The Customer acknowledges that any financing arrangement it enters into with a third party financier is separate from this Contract and does not alter the Customer’s obligations to Heartstream hereunder, unless otherwise agreed in writing by Heartstream.
22.3.3 Heartstream may, at its discretion, enter into a separate agreement with the third party financier to facilitate the financing arrangement, provided that such agreement does not materially alter Heartstream’s rights or obligations under this Contract.

22.4 These finance provisions are in addition to and do not replace any other payment or financial terms in this Contract. If there is a conflict between these finance provisions and other terms of this Contract, these finance provisions shall prevail to the extent of the inconsistency in relation to the specific financing arrangements described herein.

23. Definitions

(p) “Authorisations” means an approval, consent, declaration, direction, exemption, notarisation, licence, permit, certificate, waiver, or other authorisations, however described, required by any Law and includes any renewal or amendment.
(p) “Billing Plan” means the date or timeframe specified in a quotation for which Payment for a Product is due to Heartstream by the Customer.
(p) “Claim” means any claim made whether in the form of an allegation, demand, suit, action or other proceeding of any kind) under or in connection with this Agreement or its subject matter.
(p) “Customer Acceptance” applies only when Heartstream and Customer have explicitly agreed in writing any Customer Acceptance Testing requirements to be performed in addition to the Heartstream’s requirements of Practical Completion, and means that moment in performing any Work when both Heartstream and Customer agree that: (a) all documents and other information required under this Contract has been supplied; (b) the requirements for Practical Completion have been completed and all additional Customer Acceptance Testing has been completed; and (c) Heartstream has completed the Work and all other Heartstream obligations under this Contract, except for minor deficiencies – which do not prevent the Products from being used for its stated purpose; and (d) the Products are available for first use on patients.
(p) “Customer Acceptance Testing” means all additional tests, inspections, documentation, forms and/or protocols, that is agreed in writing by Customer and Heartstream, and which is additional to the standard Heartstream-defined requirements of Practical Completion.
(p) “Demo Products” means any Products which have been used for demonstration purposes.
(p) “Intellectual Property” means any technical, scientific or intellectual property and other information whether capable of protection by statute, common law or in equity including copyright, design rights, trademarks, patents and all rights and interests of a similar nature and any and all papers and documentation relating to such rights and interests.
(p) “Latent Condition” means physical conditions on the Site or its surroundings, including artificial things but excluding weather conditions, which differ materially from the physical conditions which should reasonably have been anticipated by Heartstream at the time of the quotation if Heartstream had: (a) examined all information made available in writing by the Customer to Heartstream for the purpose of quoting; (b) examined all information relevant to the risks, contingencies and other circumstances having an effect on the quotation and obtainable by the making of reasonable enquiries; and (c) inspected the Site and its surroundings.
(p) “Licensed Products” means the medical hardware supplied by Heartstream, with which the Licensed Software is designed to work.
(p) “Licensed Software” means the computer programs provided pursuant to the Contract to be operated on the designated hardware (as defined Licensed Products) covering application, system and test functions, furnished on magnetic or fixed media, including the supporting documentation necessary to effectively use the computer programs; or any standalone software named in the quotation that Heartstream makes available to the Customer pursuant to this Contract.
(p) “Practical Completion” means that moment in performing any Work, when Heartstream is of the reasonable opinion that: (a) the Work has been completed and (b) whenever the Work includes installation of Products by Heartstream that, (i) the Products have been electronically and mechanically tested for operation compliant to Heartstream’s published specifications, except for minor deficiencies, which do not affect the operational use of the Products for the stated purpose, (ii) all documents and other information in relation to the order, that are essential for the use of the Products, have been supplied, and (iii) the Products are available for first use on patients.
(p) “Prepared Room” means the room where the installation of the Products is to be performed, has been constructed, prepared, cleaned and made available for the Work to be performed, in accordance to: (a) the agreed pre-requisites (if any) as stated in this Contract; (b) the agreed layout drawing (if any); (c) the agreed Statement of Work (if any); (d) the Heartstream site preparation guides that are applicable to the Products; and (e) the requirements described in Clause 7 of these Conditions of Sale.
(p) “Products” means any product supplied by Heartstream excluding third party products furnished to the Customer by Heartstream under this Contract.
(p) “Site” or “Site Address” or “Delivery Address” or “Ship-To Address” means the place of delivery for the Products or Work, as specified in this Contract and is a valid address.
(p) “Site Readiness” means the completion of preparatory works to have the Site ready for the installation of Products, in accordance with Clause 7 of the Conditions of Sale (as varied).
(p) “Work” means: (a) the supply of Products (for Products to be supplied and delivered only, but not installed by Heartstream); (b) the installation of Products (for those Products to be supplied, delivered and installed by Heartstream); (c) the rectification of any defects; and (d) the provision of any other services including but are not limited to; provision of Clinical Applications Training, or construction services, or consultancy services, or additional transportation services, or supply of third party materials. that are not manufactured by Heartstream (“Other Services”).

Schedule 1 Consumables

Product Category	Products Consumables and Sensors (non-serialized)
Emergency Care and Resuscitation	AED Consumables
	ALS Consumables

 

1. Shipping/Orders

1.1 Heartstream may charge a shipping fee for Consumables.

2. Return Policy

2.1 If there is a problem with an order, Heartstream wants to correct it as soon as possible. Please note the following instructions before returning merchandise to Heartstream.

i. Heartstream must authorize all returns of medical supplies. Please contact the respective Heartstream Account Manager.
ii. Customer shall pay all shipping charges for returns, unless due to Heartstream error.
iii. Returns after ninety (90) days of shipment shall be subject to a restocking charge.
iv. Heartstream does not accept returns of Consumables that have been opened, are expired, or are damaged. Please contact the respective Heartstream Account Manager.

Schedule 2 Capital Portfolio

Product Category	Products
Emergency Care & Resuscitation (ECR)	AEDs
	ALS Monitor/Defibrillators
Tempus LS	Tempus Pro Monitor
	Tempus LS Defibrillator

 

1. Delivery

1.1. Acceptance by Customer occurs upon delivery. Heartstream will make reasonable efforts to meet Customer’s delivery requirements. If Heartstream is unable to meet Customer’s delivery requirements, alternative arrangements may be mutually agreed. If the Customer requests a major delay in the date of delivery of the product, Heartstream may attempt to arrange re-delivery within a reasonable time or may terminate the order.

2. Installation

2.1. Deployment and installation are Customer’s responsibility.

3. Operating Software License

3.1. Purchase of a hardware product includes a license to use the software contained therein, which may not be reverse engineered, decompiled, altered or transferred. Customer agrees that it will not attempt to defeat any copy protection mechanism.

 

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